Help - Ordering

FAQs:

How do I place my first order?

  1. Find the items you want - First you will need to browse or search for the items you would like to order. Search boxes are located on nearly every page of our website. Search the product name or by tags: e.g. peanuts

  2. Product details - When you find an item that interests you, click the name to see its product detail page. Here you will find more information about the items, such as ingredients, nutritional information and any allergy advice.

  3. Add the items to your basket - Click the 'Add to Cart' button on the item's product detail page. Once you've added an item to your Cart, use the top navigation bar to keep searching or browsing until your basket contains all of the items you want to order. You can access the contents of your Cart at any time by clicking the 'cart' icon at the top of every page.

  4. Proceed to checkout - Take a moment to review all of the items you've placed in your cart. When you're ready to complete your order click the 'checkout' button. You will be taken to the first page of the order process.

  5. Sign in if you're a returning customer enter your email address and password for your account, and click the 'Sign in' button.

    If you're new to YES VEGAN! you don't need to create an account, but creating one will help speed up your orders in future. You need a password for your account so that when you return to the website, you can use the same delivery address and method of payment you provided during your first order. You will also be able to use your password to make changes to your account information and to track the progress of your order with us.

  6. Enter a delivery address Tell us where you would like to have your order delivered.

  7. Choose a delivery method Consider how quickly you would like to receive your order, and choose a delivery method. Our standard delivery takes from 3 – 6 days.

    Visit Delivery preferences to view our delivery charges. The delivery charge for your order will be displayed on the order summary page just before you submit your order.

  8. Provide payment information - Let us know how you would like to pay for your order. You can pay for your online order using Visa, MasterCard, American Express, Delta, Switch, Maestro or Solo cards as well as PayPal online purchasing system. Please note we don't accept Visa Electron and we no longer accept cheques or postal order payments for purchases. All orders must be prepaid, but remember payment will not be taken until we are ready to dispatch the item.

    Enter your credit card number without spaces or dashes.

  9. Review and submit your order - Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the 'continue' button to submit your order. Once you place your order, we will send you a confirmation email message. We will send you another email message at the time of dispatch.

 

What forms of payment can I use?

We won't ask you for any payment until we've made sure that all the goods in your shopping cart have been processed. And to make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them.

You can pay for your online order using most credit or debit cards - Visa, MasterCard, American Express, Delta, or Maestro/Switch cards are all accepted.

Payments are now accepted via PayPal, the secure online payments service.  PayPal gives online and mobile shoppers an easy, convenient, more secure way to pay. They don't charge extra to make a purchase and you can pay you using your credit card, bank account or direct from your PayPal account.

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